Category Archives: Physical Intervention

Why choose GoodSense for your conflict management and physical intervention training?


Why should we choose you?’ is one of the questions we regularly get asked by people. And if they don’t ask it, then we know most of them are thinking it.

It’s a very good question and, because it’s one we hear so often, we thought we’d let you in on why so many people choose us, as well as recommend us to others and, more importantly, use us time and again.

Well, first and foremost, we’ve been providing conflict management and physical intervention training for more than 20 years.

During this time, we’ve worked with people from a wide range of sectors, such as education, NHS, transport and councils.

We’ve also delivered 10,000+ courses that we’ve received 98% positive feedback for, which we’re incredibly proud of.


Last, but by no means least, all of the training we deliver is of a world-class standard. Many of our courses are nationally-accredited with industry-recognised bodies, including The National Federation for Personal SafetyHighfieldSIA and BTEC, to name but a few.

And our trainers have all of the necessary accreditations to deliver our training in line with the latest industry guidelines and standards, including The Institute of Conflict Management. (Find out more about our approach).

There are numerous reasons why people choose us and we’re incredibly proud of the fact that they do. We’re at the forefront of our game and are passionate about leading the industry with our pioneering training and techniques.


Are you ready to choose us? For more information or to discuss your requirements with us, contact us on 0845 576 0035 or In the meantime, for more insight on our industry-leading training, check out our blog, ‘What World-Class Conflict Management and Physical Intervention Training Looks Like in Reality.’



What we can all learn from this incident on-board Norwegian Jade


Violence can erupt in any place, at any time. It can also involve anybody, innocent bystanders and passers-by included.

I say this having just returned from a break on-board a cruise liner, Norwegian Jade, where I travelled on a Caribbean cruise for my Christmas break.

However, while I may have been on holiday, there was one day in particular that I was required to use my conflict resolution and physical intervention skills.

You see, 9 days into my stay on the Norwegian cruise liner, trouble broke out between a 22-year-old guest and some of the ship’s staff in one of the bar areas.

It’s believed that the young man had been asked to leave the bar after getting into an altercation with another man and was escorted from the area by security staff. But he soon returned and continued to refuse to leave. This time around, when he was escorted out, he ended up assaulting one of the members of staff, which resulted in them suffering a broken nose, as well as several broken teeth.

I was in the area at the time, so saw and heard the build-up and, based on my extensive knowledge and experience, instinctively knew that the incident was going to result in violence.

It was essential that the violence that did erupt was effectively handled and contained, so I quickly arm locked and handcuffed the young man, using cuffs from the ship’s security guards. He was then taken to the ship’s jail for the remainder of the journey before being handed over to the police in Miami.

So, what does this incident teach us? As stated in my opening line, the risk of violence erupting is never far away, regardless of whether you’re at a concert, in a bar or on holiday, like I was. The smallest of things can trigger the fuse that sparks violence and can be as simple as somebody misinterpreting another person’s words. And unfortunately, once it’s been triggered, it’s been triggered – knowing how to rein it in and minimise the likelihood of widespread damage being caused to people and property is key.

If I hadn’t have predicted the violence that was on the horizon and stepped in to appropriately restrain the individual so he could be safely escorted away, it’s inevitable that more assaults would have taken place. What’s more, the safety of everybody on the ship would have been jeopardised, along with the ship’s reputation.

I’m glad I was on hand to do what I do best and I’m particularly glad that the incident didn’t escalate out of control. Who knows what would have happened otherwise…

Conflict resolution and physical intervention training isn’t just for security staff, it’s for everybody and can make all the difference between an incident being nipped in the bud with minimum violence to an incident spiralling out of control with multiple injuries. Both can happen instantly.

To find out more about how physical intervention or conflict resolution training could benefit you, contact me on or 0845 576 0035. For details of our current courses, visit


Wishing you a safe 2018,

Darren Good

Founder, GoodSense Training

The role of conflict resolution training in tackling ambulance staff attacks



You only have to read the news headlines to see that the NHS are facing a new epidemic.

Locally, nationally, and even internationally, it’s widely reported that assaults on ambulance staff are on the rise.

In fact, one NHS Trust revealed earlier this year, that attacks on their ambulance staff have risen for the third straight year.

Interestingly, they also listed updated conflict resolution training as being mandatory training for 2017/18, which comes as no surprise to us.

Having specialised in providing conflict resolution and physical intervention training for more than 20 years, we understand only too well the benefits it can provide all frontline NHS staff, not just ambulance workers.


Peace of mind

Conflict resolution training provides staff with peace of mind that, should anything ever happen as they go about their daily duties, they would know how to deal with the situation as safely and efficiently as possible.

You see, timing is key when it comes to dealing with conflict situations, as the sooner you can dissolve an aggressive situation before it gets too overheated and out of control, the better.



As we’ve just mentioned, it’s important you diffuse any situations as soon as possible and, in order to do this, you need to be able to do it with confidence.

Conflict resolution training gives you the confidence to handle difficult and potentially hostile situations because you’ve been taught how to go about dealing with them correctly. It also enables you to conduct yourself in a confident manner, ensuring that you’re using the right body language, as well as language too.



Effective communication is key when it comes to minimising and handling disruptive situations. Not every scenario is the same and not everybody who you deal with is the same either. Conflict resolution training provides you with the tools to deal with a wide range of people in a wide range of circumstances, such as:

  • General members of the public
  • People of all ages who are displaying challenging behaviour, including children
  • Outwardly violent, aggressive and disruptive behaviour

Unfortunately, it would appear that assaults on ambulance staff is an issue that doesn’t look as though it’s going away anytime soon. However, there are steps, particularly conflict resolution training, that all NHS staff, not just ambulance workers, can, and should, be taking to safeguard themselves and those around them, no matter what the circumstances.


If you have any questions or would like to discuss your training requirements with us, contact us on 0845 576 0035 or email

Four common myths about physical intervention training to watch out for

Do you and your colleagues want to feel safer at work?

Physical intervention and conflict management training can empower you to remain safe and provide you with the confidence, skill and understanding to prevent and manage difficult situations with ease.

However, as with most specialist disciplines, there are lots of myths associated with physical intervention training – we’ve dispelled four of them so they don’t catch you out.


MYTH #1: ‘I don’t need it because I don’t work for a large organisation’

Regardless of whether or not you work for a two-person company or a multi-location global organisation, physical intervention and conflict management training is for everybody.

In fact, the smaller the organisation you work for, the greater the chances of you potentially needing the practical insight and skills, particularly if you’re a lone worker and regularly deal with people in person every day and there’s the potential for conflict to occur.


MYTH #2: ‘It’s mainly geared towards security and door staff’

This myth actually couldn’t be any further from the truth. Yes, there are physical intervention and conflict management courses that exist for the security sector, but there are also courses that specifically cater for other sectors, such as transport, healthcare, councils and education industries too.

If you want to get the best return on investment from your training, then it’s essential you go for a course that’s not just tailored to your specific requirements, but your sector too. That way, what you learn is going to be relevant to the world in which you work and easier for you to start applying from the moment you’ve finished your course.


MYTH #3: ‘My requirements are too specialised for the training’

Some training providers provide broad-brush training courses, which work for some people, but won’t work for those who have very specific learning outcomes they want to achieve.

However, that doesn’t mean more specific requirements can’t be catered for. There are industry-leading physical intervention and conflict management training providers out there who do take the time to understand your needs. They can also adapt their courses to incorporate your preferred delivery style and requirements. Some, even make sure they pair you with the right trainer, depending on what your individual/group learning needs are.

So, don’t write it off just yet, specialised training requirements can be catered for, you just need to ensure your provider has the experience and insight to provide you with the specialist training you require.


MYTH 4: ‘I don’t need to learn about it, I’ll never use it’

While it’s true that you may never need to use physical intervention or conflict management training, it’s a lot like CPR, in that you learn it and then hope you never have to use it.

However, just because you never want to end up in the position where you have to apply this type of training, doesn’t mean you don’t need to know about it.

It’s important for all professionals from across a wide range of sectors to learn about conflict management and physical intervention and know how to confidently apply it, as it can take the smallest of things to trigger a conflict situation that can easily spiral out of control.

Being armed with conflict management and physical intervention training means you’re best placed to not just effectively handle conflict situations and safeguard yourself and others, but minimise the risk of incidents turning into something much bigger than they need to be.


Want to find out more about our industry-leading conflict management and physical intervention training and how it can help empower you and your colleagues to stay safe, as well as manage compliance? Contact us on 0845 576 0035 or email