Why NHS staff could do with a dose of conflict resolution training right now

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According to figures published by the NHS Business Services Authority, violence against NHS staff has soared in the past five years – with almost 200 assaults taking place on doctors, nurses and other NHS employees every day.

This figure is just one of several stats out there that reveal budget pressures and long working hours aren’t the only key challenges faced by the majority of NHS staff these days.

In fact, physical attacks and aggression against NHS workers is such an issue, that a new dedicated police squad has been set up to protect hospital staff from violent patients. While last year, the Royal Blackburn Hospital in Lancashire became the first hospital in the UK to provide its security staff with body cameras after its staff experienced more than 220 assaults in 12 months.

 

Widespread issue

Unfortunately, the issue of violence and aggression involving NHS staff has grown by such epic proportions in recent years, that it’s become a widespread issue that can’t just simply be solved overnight.

However, it doesn’t mean there aren’t things NHS staff can be doing right now to try and improve their personal safety and service levels, wherever possible.

Contrary to popular belief, conflict resolution and physical intervention training, isn’t just for security guards or nightclub staff, it’s for all front-line workers, including NHS staff, who want to feel safer and more secure as they go about doing their jobs.

 

Diffusion skills

As well as learning about how to manage challenging behaviour from members of the public, conflict resolution and physical intervention training provides people with the valuable skills they need to be able to diffuse aggressive and violent behaviour. Furthermore, it also equips them with the confidence to go about it in the right way, enabling conflict to be quickly nipped in the bud and any disruption to be kept to an absolute minimum.

With NHS attacks reportedly on the rise, more-and-more staff are seeing measures, such as conflict management and physical intervention training, as a key weapon in the fight against preventing and managing difficult situations at work.

 

For more information about our tailored NHS courses visit http://www.good-sense.co.uk/sectors/nhs/. Alternatively, if you would like to discuss your training requirements with us, contact us on 0845 576 0035 or info@good-sense.co.uk.

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