Our Approach

Industry-leading approach = exceptional results

Our approach is what sets us apart from other trainers within the industry. We don’t just simply provide generic conflict management or physical intervention training that’s based on a one-size-fits-all approach, we place our clients at the heart of everything we do.

Our team is made up of highly-experienced trainers, who are from a wide range of different sectors and use a variety of different training approaches. As a result, we:

  • Take the time to understand your specific needs
  • Adapt our courses to incorporate your preferred delivery style and meet your requirements
  • Pair you with the right trainer (based on both your individual and group learning needs)

You’ll also find that, unlike other training providers, we approach the safety of staff from a holistic viewpoint. So, instead of looking at conflict resolution and physical intervention (when required) in isolation, our training encompasses the bigger picture, which includes looking at things from a legal perspective too.

Providing you with exceptional quality training is incredibly important to us – we pride ourselves on our consistently high customer satisfaction levels and work hard to ensure they stay that way. Rather than teach you theory from a text book, we use techniques that have been pressure-tested in real life.