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Managing anger and aggression has become an essential skill for all employees that deliver services to
the general public. Data shows that employees working within the public sector are up to 7 times more likely to be physically or verbally attacked than the general population.
Government Figures show year on year increases in both physical and verbal attacks on the service
environment and general public. Employers and their employees have a legal responsibility to reduce the likelihood of workplace conflict.
The Health & Safety at Work Etc Act 1974 States…
“It shall be the duty of every employer to ensure, so far as is reasonably practicable the health, safety & welfare of its employees”
To find out more about how our courses can offer you and your employees peace of mind, the skills and techniques to handle any conflict and an all round great learning experience call us now on 0113 258 0035. |
