Many staff regularly encounter challenging behaviour but may not require full physical intervention training. Equipping teams with the right communication and de-escalation skills can significantly reduce incidents and improve outcomes.
This is particularly relevant for:
- Outpatient and community healthcare teams
- Housing and local authority staff
- Customer-facing and public-facing roles
- Education and support staff in lower-risk settings
This course supports organisations in meeting their duty of care under the Health and Safety at Work Act 1974, helping to reduce risk and promote safe working practices.
