Negotiation is a critical skill in many roles, from managing clients and stakeholders to resolving internal challenges and making operational decisions. Without the right approach, negotiations can lead to conflict, poor outcomes, or damaged relationships.
Effective negotiation is particularly important across:
- Corporate and commercial organisations, managing clients, contracts, and stakeholders
- Public sector and local authorities, balancing competing demands and expectations
- NHS and healthcare environments, where communication and decision-making are critical
- Housing, care, and support services, working with individuals in complex situations
- Leadership and management roles, where influence and decision-making are key
Our workshop supports organisations in improving outcomes, strengthening relationships, and developing confident, capable professionals who can navigate complex conversations effectively.
This workshop combines practical negotiation techniques with behavioural insight, helping participants approach conversations with clarity, confidence, and structure.
Content is tailored to your organisation, but typically includes:
- Understanding negotiation and different approaches
Exploring key negotiation styles, principles, and common challenges
- Preparing for effective negotiation
Setting objectives, understanding priorities, and planning strategy
- Understanding behaviour and communication styles
Recognising different personality types and adapting approaches accordingly
- Building rapport and trust
Establishing positive relationships to support better outcomes
- Communication skills for negotiation
Using questioning, listening, and language to influence effectively
- Managing difficult conversations and resistance
Handling objections, conflict, and challenging behaviours
- Influencing and persuasion techniques
Guiding conversations towards mutually beneficial outcomes
- Decision-making and problem-solving
Identifying solutions that balance needs and priorities
- Maintaining control and professionalism under pressure
Managing emotions and staying focused during high-stakes discussions
- Scenario-based practice aligned to your environment
Applying learning to realistic situations relevant to your organisation
- Action planning and application
Translating learning into practical changes in behaviour
We offer flexible delivery options depending on your organisation’s needs:
- Half-Day or Full-Day Workshops or longer (bespoke)
- Leadership and Advanced Negotiation Sessions
- Bespoke Programmes tailored to your sector and challenges
Workshops can be delivered face-to-face or virtually.
