Prevention and Management of Violence and Aggression (PMVA)

Many staff regularly encounter challenging behaviour but may not require full physical intervention training. Equipping teams with the right communication and de-escalation skills can significantly reduce incidents and improve outcomes.

This is particularly relevant for:

• Outpatient and community healthcare teams
• Housing and local authority staff
• Customer-facing and public-facing roles
• Education and support staff in lower-risk settings

This course supports organisations in meeting their duty of care under the Health and Safety at Work Act 1974, helping to reduce risk and promote safe working practices.

This course focuses on prevention, awareness, and communication-based strategies.

Content is tailored to your organisation, but typically includes:

• Understanding conflict, behaviour, and escalation
• Recognising early warning signs and triggers
• Communication and de-escalation techniques
• Personal safety awareness and dynamic risk assessment
• Positioning, distancing, and safe working practices
• Decision-making and knowing when to withdraw or seek support
• Scenario-based training aligned to your environment