A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40% – so we were very happy with our performance but we always want to do better… Continue reading 2010 and what it means for GoodSense Conflict Resolution Training
Hi my name is Chris Norton, I am the managing director of Norton’s Notes and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would write a guest post on his Conflict Resolution blog. To be honest, I was wondering what… Continue reading Paramedic crews shouldn’t need conflict resolution training but sadly they do
I haven’t shared any news on what we have been up to at GoodSense recently, so I thought it was time to share some with you now. I have been busy behind the scenes preparing for 2010 and all that it holds. To make sure we are fully compliant with latest practices all of our… Continue reading New opportunities for Good Sense Conflict Resolution Training
I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were responding to a blaze in Netherton. I don’t… Continue reading How conflict resolution training can help firemen?
Some of you may or may not know that I although I am the managing director of Good Sense Conflict Resolution Training I am also a writer for the Alchemy For Managers Project. I write the training sections on violence and aggression as these are key areas of my expertise. Within the project there is… Continue reading A useful checklist on how not to listen
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open questions, as these will help you to build rapport… Continue reading Accurate questioning is fundamental to solving problems
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your brain is taking in… Continue reading Conflict resolution training – don’t be too scared to use your intuition
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the POLITE system. The de brief process has been created to… Continue reading De-briefing is vital in improving your conflict resolution training
Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control The third letter in… Continue reading Listening is very important when resolving a conflict
