andrew-socreative, Author at Good Sense

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Positive Behaviour Support (PBS) in Social Care: Why Great Care Starts with Understanding the Person

How Positive Behaviour Support, person-centred care and effective communication work together to improve outcomes for service users and reduce restrictive practice In health and social care, there is a growing recognition that behaviour should never be viewed in isolation. Whether supporting people with learning disabilities, autism, acquired brain injuries, dementia or complex mental health needs,… Continue reading

Knives in Schools: Why Safety, Prevention and Support Must Work Together

Recent news coverage of knives in schools has understandably caused concern among parents, school staff and the wider public. Reports of pupils carrying weapons, social media content encouraging confrontation between schools and proposals involving metal detectors, searches and patrols around school routes have all contributed to the debate. The most important question, however, is not… Continue reading Knives in Schools: Why Safety, Prevention and Support Must Work Together

School Holidays: The Ideal Time to Prepare Staff for Managing Challenging Behaviour

As another academic year draws to a close, school leaders finally have an opportunity to step back and reflect on the challenges of the past twelve months. For many schools, one issue continues to dominate conversations—managing challenging behaviour. At GoodSense, we have seen a significant increase in enquiries from schools looking to strengthen their approach… Continue reading School Holidays: The Ideal Time to Prepare Staff for Managing Challenging Behaviour

When the Temperature Rises, So Can Tempers: Why Heatwaves Increase the Risk of Conflict at Work

As temperatures climb across the UK, most organisations rightly focus on keeping staff hydrated, cool and protected from the physical effects of the heat. But there is another risk that often goes unnoticed. Hot weather doesn’t just affect our bodies – it can affect our behaviour too. Whether you work in the NHS, local government,… Continue reading When the Temperature Rises, So Can Tempers: Why Heatwaves Increase the Risk of Conflict at Work

The Hidden Cost of Violence and Aggression at Work

Why UK Businesses Must Better Support Customer-Facing Staff Customer-facing staff across the UK are experiencing increasing levels of verbal abuse, intimidation, threatening behaviour and online hostility as part of their everyday working lives. From retail and hospitality to healthcare, housing, transport, leisure and local government, many organisations are seeing a noticeable rise in aggressive customer… Continue reading

Stress Awareness Month 2026: How De-escalation Skills Reduce Workplace Stress and Conflict

April is Stress Awareness Month in the UK—a key moment for organisations to reflect on how stress impacts staff, service users, and the wider public. For teams working in the NHS, councils, education, and customer-facing roles, stress is not just a wellbeing issue—it’s a risk factor for conflict, aggression, and escalation. At GoodSense, we believe… Continue reading Stress Awareness Month 2026: How De-escalation Skills Reduce Workplace Stress and Conflict

Why CPD is so importamnt at GOODSENSE

Why CPD is Essential for PMVA, Conflict Resolution and Personal Safety Training in the UK Continuing Professional Development (CPD) is essential for any organisation delivering PMVA training, conflict resolution training, and personal safety training in the UK. In high-risk environments such as the NHS, local authorities, education, and care settings, the skills staff rely on… Continue reading Why CPD is so importamnt at GOODSENSE

Lone Worker Safety in 2026: Are Your Staff Actually Prepared?

Lone Worker Safety in 2026: Are Your Staff Actually Prepared? Lone working has quietly become the norm across the public sector. Community nurses. Housing officers. Social workers. Environmental health. People are out there every day, walking into situations they don’t fully control—on their own. And most of the time, it’s fine. But when it’s not…… Continue reading Lone Worker Safety in 2026: Are Your Staff Actually Prepared?

Knife Crime, School Searches and Safeguarding: Supporting Safety for All

Conversations about knife crime and searching in schools are understandably sensitive. For school leaders, safeguarding teams and frontline staff, these issues sit at the intersection of safety, wellbeing, trust and care. Behind every headline are young people with complex lives, and professionals working tirelessly to keep everyone safe while preserving dignity and inclusion. At GoodSense,… Continue reading Knife Crime, School Searches and Safeguarding: Supporting Safety for All