The call has now been made to increase investment in training, providing managers with the tools they need to prevent and manage conflict at work
The call has now been made to increase investment in training, providing managers with the tools they need to prevent and manage conflict at work
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across all angry and frustrated,… Continue reading Telephone tips: Conflict resolution on the telephone?
