The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open questions, as these will help you to build rapport… Continue reading Accurate questioning is fundamental to solving problems
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your brain is taking in… Continue reading Conflict resolution training – don’t be too scared to use your intuition
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the POLITE system. The de brief process has been created to… Continue reading De-briefing is vital in improving your conflict resolution training
Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control The third letter in… Continue reading Listening is very important when resolving a conflict
