Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body positioning rules. Many of you might think it is common sense… Continue reading The Gazza head butt video. It could have all been so different
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi commented: “Never get into a fight with pigs, you get… Continue reading Take the Judge Judi approach to conflict resolution
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget your skills. The X-Factor TV Show is… Continue reading Emotional state control will give you the X-Factor
