In the sad wake of the Claudia Lawrence anniversary I thought now would be a good time to highlight some personal safety tips for ladies that do a lot of networking or act as lone workers, basically professional women who are out and about in all sorts of places. I think many people whether male… Continue reading Seven top tips to help protect women against being attacked
In 2008/09 there were 54,758 reported physical assaults against NHS staff in England. This is a reduction of 1,235 compared to the previous year. There were 941 criminal sanctions in cases of assault, compared to 992 in 2007/08. These are shocking statistics but I read an interesting article this week about assaults on NHS staff… Continue reading We must reduce any attacks on NHS staff and this will improve the nation’s health
Not listening effectively and butting in whilst the other person is speaking – I think this is one of the most underestimated things in conflict resolution. You must listen to the other person’s point of view. Not apologising – 50% of complaints in the NHS are caused by people not getting an apology. Say sorry… Continue reading The top ten mistakes in conflict resolution
