I read an interesting story yesterday about a man, Mr Roberts from Nottingham, who protected his mother’s home by stabbing two burglars. The man had been charged with murder but he was acquitted this week. Apparently, when he came to her house he found the patio door of the semi-detached house in Nottingham smashed to… Continue reading Why do police value a proven criminal’s statement the same as an innocent man?
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across all angry and frustrated,… Continue reading Telephone tips: Conflict resolution on the telephone?
I heard this story on the news the other day and to be honest it’s not that surprising this police officer was cleared of the charges. Even if it may be viewed by an outsider as being over zealous or aggressive. When you examine the law closely you then begin to understand why he was… Continue reading Why I believe the G20 officer got away with it!
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of how other countries combat conflict resolution. I was really impressed with the quality of training on offer but the… Continue reading Best practice in conflict resolution strategies from my trip to Holland
