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How conflict resolution training can help firemen?

I read another nasty story last week about some Firemen being attacked by a group of youths on Bonfire night, you can read the full article here. The alleged attack occurred in Merseyside, according to the report around 30 youths threw bricks at crew members who were responding to a blaze in Netherton. I don’t… Continue reading How conflict resolution training can help firemen?

Conflict resolution even during a football match

This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old son is new to his local football team, he normal plays as a winger but… Continue reading Conflict resolution even during a football match

A useful checklist on how not to listen

Some of you may or may not know that I although I am the managing director of Good Sense Conflict Resolution Training I am also a writer for the Alchemy For Managers Project. I write the training sections on violence and aggression as these are key areas of my expertise. Within the project there is… Continue reading A useful checklist on how not to listen

The three different attack rituals to look out for

All attackers have rituals that they go through just before they make an attack. They use a pre-defined order, a process, by which to attack and this is often referred to as Modus Operandi, which is a Latin term used in American crime. Modus Operandi translates to “method of operating” this is what we call… Continue reading The three different attack rituals to look out for