All attackers have rituals that they go through just before they make an attack. They use a pre-defined order, a process, by which to attack and this is often referred to as Modus Operandi, which is a Latin term used in American crime. Modus Operandi translates to “method of operating” this is what we call… Continue reading The three different attack rituals to look out for
Yesterday The Sun newspaper reported that Paul Gascoigne had allegedly head butted a bouncer whilst on a night out playing snooker and now the Gazza head butt video is everywhere. The situation could have been very different if the bouncer had followed our body positioning rules. Many of you might think it is common sense… Continue reading The Gazza head butt video. It could have all been so different
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi commented: “Never get into a fight with pigs, you get… Continue reading Take the Judge Judi approach to conflict resolution
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget your skills. The X-Factor TV Show is… Continue reading Emotional state control will give you the X-Factor
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open questions, as these will help you to build rapport… Continue reading Accurate questioning is fundamental to solving problems
In this post I am going to cover the I in our POLITE System. In this case it refers to intuition, please bear with me as I can get quite philosophical on this issue. In our conflict resolution training, I regularly tell our delegates that every second of the day your brain is taking in… Continue reading Conflict resolution training – don’t be too scared to use your intuition
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the POLITE system. The de brief process has been created to… Continue reading De-briefing is vital in improving your conflict resolution training
Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control The third letter in… Continue reading Listening is very important when resolving a conflict
Last week I wrote a post about how positioning is critical in conflict resolution and I promised to explain more about my POLITE system. I developed my POLITE system to help my delegates remember the rules on resolving a conflict. POLITE is an acronym for the following: Position Observation Listening Intuition Talking Emotional state control… Continue reading Observation – how to tell when someone is about to turn violent
