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training Courses for councils

When working with members of the public, aggressive and challenging behaviour can arise at any time. Our council training courses equip teams and individuals with the skills to confidently manage conflict and reduce risk. Whether you work in a large team or independently on a front desk, we help you handle difficult and unexpected situations effectively. We’ve been delivering local authority conflict management training since 1996, trusted by councils across the UK.

Improve personal safety and service levels and maintain compliance

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Courses For People Who Work In Councils

Conflict Resolution & Conflict Management Training

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Breakaway and Self Defence Training

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Level 2 Intermediate Award in Disengagement and Physical Intervention Skills (QCF) – Young People & Vulnerable Adults

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level 2 intermediate award disengagement and non restrictive

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GoodSense Personal Safety and Lone Working

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Our courses are for you if you:

  • You manage a council or local authority service of any kind
  • You’re looking for effective conflict resolution training for your staff to improve personal safety, reduce risk and improve service levels
  • You want your staff who come into direct contact with the public, in person or over the telephone, to have the knowledge and confidence to communicate effectively and defuse challenging behaviour, keeping themselves and your clients safe
  • You need to commission role-specific safety training
  • You want to minimise the need for physical intervention
  • You want conflict management and personal safety training for teams, as well as lone worker training
  • You need to create a risk strategy for workplace violence and meet your legal obligations and regulatory requirements

Take Part In Our Training &
Learn How To:

  • Communicate with customers with acute, mental health or learning disabilities
  • Manage challenging behaviour from members of the public
  • Manage difficult behaviour from clients of all ages, including children and/or their carers/guardians
  • Defuse aggressive and violent behaviour in person and over the telephone
  • Apply physical intervention and physical restraint as a last resort

For More Details

about how our competitively-priced range of education training courses or bespoke training sessions can help you safeguard students and staff, contact us today.

Call: 0800 0 146 146 Contact Us

GoodSense Training Course Sectors

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NHS

Protect your staff and patients and maintain compliance
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Education

Safeguard students and staff and maintain compliance
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Councils

Improve personal safety and service levels and maintain compliance
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Care Homes

Manage and reduce risk and improve your quality of care
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Charity

Protect your workforce and maintain compliance
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Retail & Hospitality

Protect your staff and customers and manage your reputation
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Transport

Protect your staff and passengers from disruptive behaviour