Conflict Resolution Training
1 Day Training Course delivered at your venue
Proudly named Conflict Management Consultancy of the Year 2024/2025, GoodSense has helped thousands of professionals across the NHS, Mental Health services, care sectors, and private sector organisations build confidence, stay safe, and manage difficult situations with clarity and control.
Course Content
Every course is tailored, but typical content includes:
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Conflict Management 1 Day Course
Delivered by Award-Winning Experts in Conflict Management
Whether you’re supporting front-line staff, managing challenging behaviours, or looking to improve team culture – our tailored, certificated courses are designed to equip your team with practical tools they can use immediately.
Why Choose GoodSense?
Trusted by the NHS, & Care Sectors:
Proven Success in the Private Sector:
Certificated Training:
Flexible Delivery:
5 Star Google Reviews:
Built Around Your Needs
We don’t do ‘off-the-shelf’. Our courses are designed around your people, your environment, and your risks – whether you’re a care home in crisis, a council team managing public complaints, a NHS Acute Trust or a business facing customer aggression.
From introductory awareness sessions to advanced practical skills and train-the-trainer programmes, we’ll help you find the right fit.
Course Outcomes
The course is designed to help attendees:
Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers
Know the health and safety issues regarding violence and aggression in the work place
Recognise and understand how their own body language and methods of communication can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Course Benefits
After completing the Conflict Resolution training, delegates will receive a Certificate in Conflict Resolution accredited by Good Sense Training and be able to:
Identify the key triggers that can cause conflict
De-escalate aggressive people
Diffuse volatile situations
Use proven step-by-step techniques to deal with difficult circumstances
Deal with potentially violent scenarios
Download our Course PDF
To find out more information about our course you can download the pdf above, or you can or speak to one of our friendly advisors by clicking the button below.
Course Objectives
By the end of the course, delegates will be able to:
Describe common causes of conflict
Describe two forms of communication, i.e. verbal and non-verbal
Give examples of communication breakdowns
Explain three examples of communication models that can assist conflict
Understand patterns of behaviour that may be encountered during different interactions
Explain the different warning and danger signs
Give examples of impact factors
State the importance of following employer policies and guidance in conflict situations
Describe the use of distance when dealing with conflict
Explain the use of ‘reasonable force’ as it applies to conflict management
Describe different methods for dealing with possible conflict situations
Course Feedback
Apart from understanding Conflict Management, I was asked to see if this course is appropriate to my colleagues. It most definitely is. I will be talking to my colleagues and using some of the techniques (clusters) in my role.
0800 0 146 146
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Get in Touch
0800 0 146 146
info@good-sense.co.uk
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GoodSense Training
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