Conflict Resolution Training
The course is designed to help attendees:
Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers
Know the health and safety issues regarding violence and aggression in the work place
Recognise and understand how their own body language and methods of communication can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
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Conflict Resolution Training – 1 Day Course
Could you handle a difficult or aggressive person in a safe and legal manner? Would you know how to guarantee the safety of you and those around you?
Our Conflict Resolution training course addresses these issues and is designed to teach you, step-by-step, how to handle conflict and aggression as effectively as possible.
Who’s it aimed at?
This one-day introductory level course is suitable for anybody who works with members of the public, who may find themselves in potential conflict situations.
Course Outcomes
The course is designed to help attendees:
Become more confident about dealing with violence and aggression by identifying types of behaviour and violent aggressive behaviour triggers
Know the health and safety issues regarding violence and aggression in the work place
Recognise and understand how their own body language and methods of communication can affect others
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation
Course Benefits
After completing the Conflict Resolution training, delegates will receive a Certificate in Conflict Resolution accredited by Good Sense Training and be able to:
Identify the key triggers that can cause conflict
De-escalate aggressive people
Diffuse volatile situations
Use proven step-by-step techniques to deal with difficult circumstances
Deal with potentially violent scenarios
Download our Course PDF
To find out more information about our course you can download the pdf above, or you can or speak to one of our friendly advisors by clicking the button below.
Course Objectives
By the end of the course, delegates will be able to:
Describe common causes of conflict
Describe two forms of communication, i.e. verbal and non-verbal
Give examples of communication breakdowns
Explain three examples of communication models that can assist conflict
Understand patterns of behaviour that may be encountered during different interactions
Explain the different warning and danger signs
Give examples of impact factors
State the importance of following employer policies and guidance in conflict situations
Describe the use of distance when dealing with conflict
Explain the use of ‘reasonable force’ as it applies to conflict management
Describe different methods for dealing with possible conflict situations
Course Feedback
Apart from understanding Conflict Management, I was asked to see if this course is appropriate to my colleagues. It most definitely is. I will be talking to my colleagues and using some of the techniques (clusters) in my role.
0800 0 146 146
MORE CONFLICT MANAGEMENT COURSES
Get in Touch
0800 0 146 146
info@good-sense.co.uk
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