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training Courses for The NHS

Do you want to be able to handle difficult and unexpected conflict situations as effectively as possible? Our NHS training courses are designed to enable you to do just that.

We specialise in delivering expert conflict resolution training for NHS healthcare professionals, as well as other associated courses, such as NHS Protect Outcomes (formerly known as the Counter Fraud and Security Management Service).

Our Courses for the NHS:

Conflict Management


Level 2 Intermediate Award in Disengagement and Non-restrictive Physical Intervention Skills (QCF) – Young People and Vulnerable Adults

Level 2 Intermediate Award in Disengagement and Physical Intervention Skills (QCF) – Young People and Vulnerable Adults

Prevention and Management of Violence and Aggression (PMVA) – High Risk

Prevention and Management of Violence and Aggression (PMVA) – Low Risk

Managing challenging behaviour (Children)

Managing challenging behaviour (Elderly)

Level 2 Award in Safe and Effective Use of Restraint Equipment (Handcuffing)

GoodSense Personal Safety and Lone Working

We’ve been providing conflict resolution training since 1996. Our clients include Leeds, Bradford & Airedale, Calderdale, South Staffordshire NHS and University College London Hospitals (UCLH) Primary Care Trusts.

For more details about how our competitively-priced range of NHS training courses or bespoke training sessions can help you manage conflict in your workplace, contact us today.

Our courses are for you if:

  • You’re an NHS or independent healthcare provider looking for effective conflict resolution training for your healthcare and non-clinical staff
  • You want to manage risk and reduce the need for physical intervention to keep your staff and service users safe
  • You need to meet your legal obligations

Take part in our training and learn how to:

  • Communicate with service users with acute, mental health or learning disabilities
  • Manage challenging behaviour from service users, including children and older people
  • Deal with difficult behaviour from service users’ friends and relatives
  • Defuse aggressive and violent behaviour
  • Apply physical intervention, clinical holding and physical restraint as a last resort

Care Homes

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Retail & Hospitalitiy

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Get in Touch

0800 0 146 146

Our Office

GoodSense Training
Broadgate Lane
LS18 4AG

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