GoodSense Training

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GoodSense Conflict Resolution Training

GoodSense Conflict Resolution Training helps you to make sure your staff remain safe at work and have the confidence, skill and understanding to prevent and manage difficult situations.


Accredited Training


Mandatory Training


Bespoke Training

Conflict Resolution Training

Conflict Resolution Training Courses.

Breakaway and Self Defence Training

Breakaway and Self Defence Training Courses.

Physical Intervention Training

Physical Intervention and Positive Handling Training Courses.

Security Industry Authority Training

Security Industry Authority License Training Courses.

Choose Your Sector

Our clients include organisations from a wide range of industries, from the NHS, council, education, care, retail and hospitality sectors, to the world of charity, travel and transport and door security.


If you work in an ambulance service you know that the crew’s ability to defuse and manage conflict is as vital as their medical ability.

Door Security

Anyone working in the UK security industry must have training and Security Industry Authority (SIA) accredited qualification.


If you work in or manage a school, college, university or another educational setting, the ability to defuse and manage conflict and challenging behaviour is vital.


When you work with the general public, aggressive and challenging behaviour can occur at any time.


Care Homes

If you work in or manage a care home you know that the ability to diffuse and manage conflict is vital.


If you work in the charity sector you know that anything can happen.


When you work with the general public, aggressive and challenging behaviour can occur at any time.


Disruptive passengers can pose a safety hazard to transport workers as well as other travellers.

The GoodSense Blog

Have You Caught Up With Bouncers On Channel 5?

The Bouncers series follows security personnel around the country who step into situations that previously would most likely have been dealt with by police.

Why Christmas Leads To More Conflict At Work

There are several reasons why heated moments can occur even during this seemingly joyful festive season.

Physical Attacks On Stockton Teachers ‘On The Rise’

A report sent to the Stockton borough’s audit committee has revealed that attacks on teaching staff in the area climbed from seven to 30 compared to the same period in 2018

Retail Staff Face Abuse 21 Times A Year, Report Reveals

New research has revealed that the average shopworker is threatened, assaulted or verbally abused over 21 times each year.

Door security: What bouncers should know about and be able to do

Door security staff are renowned for being able to hold their own, prevent trouble and step in to break up fights. But there are limitations to the role. As with most professions, door work is governed by an industry body (in this case the Security Industry Authority,...

10 facts about conflict management training

Conflict management training is commonplace across a wide range of working environments and sectors. We’ve been delivering it to customers, ranging from teachers and ambulance staff, to door workers and council employees for more than two decades. But as much as the...

5 top tips for nipping workplace conflict in the bud

Workplace conflict is an unsettling, not to mention, expensive experience. According to a report published by Oxford Economics, replacing members of staff costs more than £30,000 per employee. There are all sorts of reasons that spur people on to leave their jobs and...

Course spotlight: BTEC Conflict Management

If you’ve identified that you need some physical intervention or conflict management training, the next step in the process usually involves finding a course to attend. But with so many different types of training sessions out there, delivered by all sorts of...

GoodSense in action with….Horton General Hospital staff

This is an ‘in action’ shot of us with staff from the Horton General Hospital in Oxfordshire, who recently called on us to carry out some disengagement/breakaway training with various members of the team. Not only were the staff great to work with, they came away...

Back to basics: What is breakaway training?

Here at GoodSense Training, we specialise in providing the widest range of conflict management and physical intervention training. From teaching security staff to diffuse situations and providing teachers with the skills to manage challenging behaviour, to showing...


Don’t just take our word for it, here’s what some of our clients have to say about our market leading training.

“Some of the best training in the NHS”

Sam Francis

Enforcement Officer, Test Valley Borough Council

“GoodSense have been training our staff for three years now and the feedback we receive from staff has never been anything other than positive…”


Kirklees Council

“…Good Sense have also demonstrated their ability to offer bespoke training solutions on a number of occasions…”

David Guant

Leeds PCT

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