Proudly named Conflict Management Consultancy of the Year 2024/2025, GoodSense has helped thousands of professionals across the NHS, Mental Health services, care sectors, and private sector organisations build confidence, stay safe, and manage difficult situations with clarity and control.
We provide industry-leading support to help organisations prevent and manage workplace conflict, violence, and aggression effectively. Our training is bespoke, developed around your staff roles, risk profile, and the sector-specific scenarios your teams face in real working environments.
Our approach combines evidence-based conflict management, practical de-escalation skills, and personal safety strategies that are proportionate, ethical, and effective. All content is designed to align with current legislation and best practice and, when applied appropriately, is legally defensible, giving organisations confidence that staff responses are both safe and compliant.
By tailoring every programme to your organisation, we ensure training is relevant, practical, and directly transferable—supporting safer workplaces, reduced incidents, and confident, well-prepared staff.
PMVA (Prevention and Management of Violence and Aggression) is specialist training designed to help staff safely prevent, de-escalate and, where necessary, physically manage challenging behaviour in the workplace. Commonly delivered across NHS, mental health, care and education settings, PMVA supports organisations to meet their legal obligations while protecting staff, service users and the public.
VIEW COURSESOur Conflict Resolution and Conflict Management Training equips frontline staff with practical, legally defensible de-escalation skills to reduce workplace conflict and aggression. Most courses are delivered over one day and are ideal for staff induction, mandatory training, refresher programmes and customer-facing roles. Sector-specific and scenario-based, the training covers face-to-face conflict, managing conflict on the phone, lone working risks and early intervention strategies—supporting organisations to reduce incidents and improve staff confidence.
VIEW COURSESPhysical Intervention Training is specialist, face-to-face training that equips staff with safe, lawful and proportionate techniques to manage and reduce risk in situations involving violence or aggression. It forms a key part of workplace safety and PMVA (Prevention and Management of Violence and Aggression), ensuring organisations meet their legal duties while protecting staff, service users and the public. Designed for higher-risk environments, it focuses on de-escalation first, with physical skills used only as a last resort
VIEW COURSESPositive Handling is a structured approach used primarily in education and care settings to safely manage challenging behaviour through prevention, de-escalation and, where necessary, proportionate physical intervention. It focuses on safeguarding pupils, staff and others while meeting legal and duty-of-care responsibilities.
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All of our training is tailored to your organisation, your people, and the real-world scenarios you face. Our experienced training consultants work closely with you to design highly relevant, practical content aligned to your risks, environments, and operational needs—ensuring the training is meaningful, engaging, and immediately applicable.
For NHS and public sector organisations, conflict management and the prevention and management of violence and aggression (PMVA) form part of mandatory training requirements to protect staff and service users. This is underpinned by the Health & Safety at Work etc. Act 1974, which places a legal duty on employers to reduce foreseeable risks, including violence and aggression, as well as supporting guidance from the NHS Security Management Service. Regular refresher training is strongly recommended to ensure staff remain confident, competent, and up to date with best practice, legislation, and organisational policies—particularly in high-risk or front-line environments.
We are licensed to deliver a wide range of accredited conflict resolution, PMVA, and physical intervention training across multiple sectors. Our programmes operate in line with recognised frameworks and licensing bodies, including NFPS, GSA, and Safe Systems (RRN), ensuring training is lawful, ethical, and aligned with national best practice. Where required, we can also offer BTEC qualifications in areas such as physical intervention and mechanical restraint, alongside CPD certificates for all courses delivered—supporting organisational compliance, professional development, and audit requirements.
GoodSense delivers in-house training exclusively for organisations. Our programmes are commissioned by Learning & Development Managers, HR teams, senior leaders, and commissioners who are responsible for staff safety, behaviour management, and organisational risk.
We work with organisations across:
We do not deliver open or public courses. All training is:
This ensures training is relevant, consistent, and defensible, and supports organisations in meeting their legal duties under UK Health & Safety and safeguarding legislation.
PMVA (Prevention and Management of Violence and Aggression) training equips staff with the skills to prevent, de-escalate, and safely manage challenging behaviour, reducing the need for physical intervention wherever possible.
PMVA training is suitable for staff working in:
GoodSense PMVA training prioritises:
Positive Handling in education is a preventative, supportive approach to managing challenging behaviour in schools, where behaviour is understood as communication rather than defiance.
Positive Handling in schools focuses on:
GoodSense training aligns with:
Our approach supports schools to reduce incidents, exclusions, and staff injuries while maintaining calm, inclusive learning environments.
Yes. Through our professional relationship with Safe Schools Ltd, GoodSense can now ensure our customers are able to benefit from the certificated “Safe Systems” training programme.
This programme aligns with the BILD ACT and the Restraint Reduction Network (RRN) standards and supports organisations to:
Training is delivered in-house for organisations, integrated into existing policies, risk assessments, and behaviour frameworks to ensure consistency, defensibility, and sustainability.
