Retail and Hospitality

Protect your staff and customers and manage your reputation

View Courses for Retail and Hospitality

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training Courses for Retail and Hospitality

When you work with members of the public, the risk of aggressive or challenging behaviour occurring is never far away. Are you and your staff effectively trained to deal with these circumstances?

We’ve been providing expert managing difficult people training for retail and hospitality staff for more than 20 years.

Courses for people who work in Retail and Hospitality:

Conflict Management

Breakaway

Level 2 Award in Safe and Effective Use of Restraint Equipment (Handcuffing)

Level 2 Intermediate Award in Disengagement and Non-restrictive Physical Intervention Skills (QCF) – Young People and Vulnerable Adults

Level 2 Intermediate Award in Disengagement and Non-Restrictive Physical Intervention Skills (QCF) – Security

Level 2 Intermediate Award in Disengagement and Physical Intervention Skills (QCF) – Young People and Vulnerable Adults

Level 2 Intermediate Award in Disengagement and Physical Intervention Skills (QCF) – Security

SIA 5 Day

SIA upskilling

For more details about how our competitively-priced range of retail and hospitality courses or bespoke training sessions can help you manage difficult customers and protect your staff, contact us today.

Our courses are for you if you:

  • Manage or work in retail or within the hospitality sector
  • Are looking for managing difficult people training for your staff to improve personal safety, reduce risk and maintain or improve your customer service
  • Want your staff who come into direct contact with guests, in person or over the telephone, to have the knowledge and confidence to communicate effectively and defuse challenging behaviour, whilst keeping themselves and your customers safe
  • Need to equip your door security staff with essential SIA qualifications and your bar staff with the skills to deal with alcohol-related aggression
  • Want to minimise the need for physical intervention
  • Want conflict management and personal safety training for teams, as well as lone worker training
  • Need to create a risk strategy for workplace violence and meet your legal obligations and regulatory requirements

Take part in our training and learn how to Effectively:

  • Manage challenging and aggressive behaviour from customers
  • Deal with inebriated customers
  • Manage difficult behaviour from guests of all ages, including children and older people
  • Communicate with customers with mental health or learning disabilities
  • Defuse aggressive and violent behaviour, in person and over the telephone
  • Apply physical intervention and physical restraint as a last resort

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Get in Touch

0800 0 146 146
info@good-sense.co.uk

Our Office

Unit 2
2 Park Cross Street
Leeds
LS1 2QH

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