- Manage or work in retail or within the hospitality sector
- Are looking for managing difficult people training for your staff to improve personal safety, reduce risk and maintain or improve your customer service
- Want your staff who come into direct contact with guests, in person or over the telephone, to have the knowledge and confidence to communicate effectively and defuse challenging behaviour, whilst keeping themselves and your customers safe
- Need to equip your door security staff with essential SIA qualifications and your bar staff with the skills to deal with alcohol-related aggression
- Want to minimise the need for physical intervention
- Want conflict management and personal safety training for teams, as well as lone worker training
- Need to create a risk strategy for workplace violence and meet your legal obligations and regulatory requirements
