GoodSense Training

UK Specialists in Conflict Management Training & Personal Safety Training

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Offering Online & In-Person Training

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conflict-management-consultancy-of-the-year-yorkshire-prestige-award-2024-2025

Conflict Management Consultancy of the Year 2024/25

GoodSense Conflict Resolution Training

GoodSense Conflict Resolution Training helps you to make sure your staff remain safe at work and have the confidence, skill and understanding to prevent and manage difficult situations.

We also offer LIVE Instructor Led interactive, engaging online training, so your team can join from the comfort and safety from their base of choice.

Accredited Training

Mandatory Training

Bespoke Training

Conflict Resolution Training

Conflict Resolution Training Courses.

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Breakaway and Self Defence Training

Breakaway and Self Defence Training Courses.

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Physical Intervention Training

Physical Intervention and Positive Handling Training Courses.

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Security Industry Authority Training

Security Industry Authority License Training Courses.

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Choose Your Sector

Our clients include organisations from a wide range of industries, from the NHS, council, education, care, retail and hospitality sectors, to the world of charity, travel and transport and door security.

NHS

If you work in an ambulance service you know that the crew’s ability to defuse and manage conflict is as vital as their medical ability.

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Door Security

Anyone working in the UK security industry must have training and Security Industry Authority (SIA) accredited qualification.

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Education

If you work in or manage a school, college, university or another educational setting, the ability to defuse and manage conflict and challenging behaviour is vital.

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Councils

When you work with the general public, aggressive and challenging behaviour can occur at any time.

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Care Homes

If you work in or manage a care home you know that the ability to diffuse and manage conflict is vital.

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Charity

If you work in the charity sector you know that anything can happen.

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RETAIL & HOSPITALITY

When you work with the general public, aggressive and challenging behaviour can occur at any time.

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TRANSPORT

Disruptive passengers can pose a safety hazard to transport workers as well as other travellers.

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The GoodSense Blog

Keeping the Peace in the Park – A Summertime Shout-Out to Our Green Space Heroes

It’s that time of year again. The sun is shining, the ice cream vans are rolling, and our parks are packed with families, dog walkers, joggers, sunbathers, and just about everyone else soaking up some much-needed fresh air. And right in the heart of it all?Our...

Understanding the Oliver McGowan Report: What NHS Training Managers Need to Know

Why this matters:In 2016, Oliver McGowan, an 18-year-old with autism, a mild learning disability, and epilepsy, was admitted to hospital with a seizure. Despite his family’s clear warnings, he was given antipsychotic medication that he had previously reacted badly to....

“It Makes Good Sense”: Creating Safer Schools Through Positive Handling, RRN Training and Trauma-Informed Care

In today’s education settings, ensuring the safety of both staff and pupils is more critical than ever. Rising concerns around behavioural incidents, emotional dysregulation, and unmet needs highlight the importance of equipping school teams with the right tools to...

We are proud to add ANOTHER award to our cabinet of recognition.

GoodSense Training receives Award of Excellence for Specialists in Conflict Management Training and Personal Safety Training for 2025 In any industry there are always organisations that stand out from their peers and set the standards that others in their field have...

Start With You: Why Self-Awareness is the Key to Leading Challenging Situations

In fast-paced and high-pressure environments, effective leadership isn’t just about strategy or decision-making. It’s about people—starting with you. Before you respond to tension, navigate conflict, or lead others through uncertainty, great leadership begins with...

The Growing Challenges Facing UK Hospital Security Teams – and How to Respond

Hospital security teams are under more pressure than ever before. As frontline protectors of staff, patients, and visitors, they’re expected to respond swiftly to everything from physical aggression and complex mental health crises to cybersecurity threats and,...

Why Are They Still Called “Soft” Skills? Reframing the Essentials of Conflict Resolution

In the NHS, social care, and education sectors, frontline staff are exposed daily to emotionally charged and high-stress situations. Whether it’s a distressed patient, a confused resident, or a pupil in crisis, these moments require more than procedures — they demand...

Keeping Lone Workers Safe: 10 Essential Tips for Employers

At Goodsense Training, we know that keeping your staff safe is more than just good practice – it’s the law. If your workforce includes lone workers—staff who operate without direct supervision, whether in the community, at client homes, or out-of-hours settings—then...

The Importance of Effective De-escalation Techniques in Acute Hospital Settings

In today’s acute hospital environments, healthcare staff are under increasing pressure—not only from high patient volumes and staffing shortages but also from the rising number of violent incidents in the workplace. According to the 2024 NHS Staff Survey, 14.38% of...

The Pressures Facing General Practice in England: Managing Challenging Behaviour in Healthcare

General practice in England is facing an unprecedented level of pressure. With an increasing patient load, staff shortages, and mounting administrative demands, healthcare professionals in GP surgeries are also dealing with another critical issue: a rise in challenging and aggressive behaviour from patients and the public.