Conflict is a common challenge across many sectors, and organisations are increasingly looking for structured, accredited training to support staff development, compliance, and quality assurance.
The Level 2 Award in Conflict Management provides a more formalised approach to training, ensuring staff not only develop practical skills but also demonstrate competence through assessment.
This is particularly valuable for:
- NHS and healthcare organisations, supporting workforce development and compliance
- Local authorities and public sector teams, aligning with training frameworks and standards
- Security and frontline services, where conflict management is a core competency
- Care and support services, working with vulnerable individuals
- Education and customer-facing roles, where managing behaviour and interaction is key
This qualification supports organisations in meeting their duty of care under the Health and Safety at Work Act 1974, while aligning with recognised frameworks and promoting consistent, high-quality practice.
This accredited course combines underpinning knowledge with practical application, ensuring learners develop both understanding and competence in managing conflict.
Content is tailored to your organisation, but typically includes:
- Understanding conflict and its impact
Exploring the causes of conflict and the potential effects on individuals and organisations
- Legal framework and personal safety considerations
Understanding responsibilities, duty of care, and the principles of safe working
- Recognising early warning signs and escalation
Identifying behaviours, triggers, and risk factors
- Communication and de-escalation strategies
Applying effective communication techniques to manage and reduce conflict
- Understanding behaviour and communication styles
Exploring different approaches, including personality and behavioural models, to adapt communication effectively
- Managing challenging situations and behaviours
Responding to anger, frustration, and distress in a professional and controlled manner
- Decision-making and dynamic risk assessment
Knowing when to continue engagement, seek support, or withdraw
- Scenario-based learning and practical application
Applying knowledge to realistic situations relevant to the learner’s role
- Assessment and knowledge checks
Learners will complete assessments in line with NFPS requirements to demonstrate understanding and competence
