In my opinion, e-learning does have a place in Conflict Resolution Training but its not the panacea. At GoodSense we do offer a number of e-learning courses which help fill a gap and give someone a good initial grounding in conflict resolution. To be honest it is a tool that can help with training but… Continue reading Can e-learning courses help in conflict resolution? The pros and cons
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across all angry and frustrated,… Continue reading Telephone tips: Conflict resolution on the telephone?
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of how other countries combat conflict resolution. I was really impressed with the quality of training on offer but the… Continue reading Best practice in conflict resolution strategies from my trip to Holland
I noticed a story this week that really saddened me to the core.The Mirror’s article read: A charity was fined £30,000 yesterday for failing to protect a care worker stabbed to death by a paranoid schizophrenic. Crazed Ronald Dixon, 39, knifed Ashleigh Ewing, 22, 39 times in the chest only months after threatening to kill… Continue reading The NHS shouldn’t use Conflict Resolution Training as a tick box exercise.
In my conflict resolution training sessions I regularly teach people how to talk themselves out of a situation or read someone before they become aggressive. Sometimes unfortunately a situation can just occur and you will come out fighting and that is what this blog post is about today. There has been a very high profile… Continue reading Self defence law change – People should be allowed to protect their homes
I found an interesting article online this week that made me think about the latest British Retail Consortium’s (BRC) Retail Crime Survey 2009, which has revealed that the amount of violence and abuse against retail shop staff has doubled since 2008. The article states: Physical violence rose 58% and verbal abuse by 37%. At least… Continue reading Our attitude to violence and conflict resolution needs to change if we are to stop it on the high street
A belated Happy New Year to you all, 2009 was a great year for me and GoodSense Conflict Resolution Training. Overall we managed to win quite a lot of new clients and our business grew by more than 40% – so we were very happy with our performance but we always want to do better… Continue reading 2010 and what it means for GoodSense Conflict Resolution Training
I have just read an encouraging article on WiredGov. Apparently the Home Office has reported today that the amount of football-related arrests for violence fell slightly last season. WiredGov reports: “With no arrests at 67 per cent of all international and domestic matches. Statistics on Football-Related Arrests and Banning Orders Season 2008-09′, published today, revealed… Continue reading Violence is officially down at football matches
Hi my name is Chris Norton, I am the managing director of Norton’s Notes and a serial blogger. I work with Darren on a few things and whilst he is sunning himself in Australia I promised him I would write a guest post on his Conflict Resolution blog. To be honest, I was wondering what… Continue reading Paramedic crews shouldn’t need conflict resolution training but sadly they do
I haven’t shared any news on what we have been up to at GoodSense recently, so I thought it was time to share some with you now. I have been busy behind the scenes preparing for 2010 and all that it holds. To make sure we are fully compliant with latest practices all of our… Continue reading New opportunities for Good Sense Conflict Resolution Training
