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Door security: What bouncers should know about and be able to do

by JohnDale | Aug 10, 2018 | blog posts, Door Supervisor Training

Door security staff are renowned for being able to hold their own, prevent trouble and step in to break up fights. But there are limitations to the role. As with most professions, door work is governed by an industry body (in this case the Security Industry Authority,...

Why door security needs to be about psychology, not fisticuffs

by JohnDale | Apr 6, 2018 | blog posts, Door Supervisor Training, News

It’s common knowledge that bouncers don’t always get a good rap. Ask most people what they associate with bouncers and it’s often big, burly men, who cause trouble and aren’t afraid to take the law into their own hands. It’s the subject of taking the law into their...

Best practice conflict management advice for door supervisors (part two)

by JohnDale | Feb 9, 2018 | blog posts, Door Supervisor Training, News

In the first instalment of this special two-part blog, we shared some of our proven conflict management tactics, such as the three-pronged approach, with you. We also discussed the importance of having the right mindset, what POLITE™ communication is and how it...

Best practice conflict management advice for door supervisors (part one)

by JohnDale | Jan 23, 2018 | blog posts, Door Supervisor Training, Good Sense News

Working the doors is a highly responsible role; one minute you’re greeting customers with a smile, the next, you’re splitting up a massive fight that’s erupted and somebody has a heart attack. Before you know it, you’re the first port of call for first aid before the...

CASE STUDY: Serving Revolution’s bar managers with conflict resolution and restraint awareness training

by JohnDale | Nov 23, 2017 | blog posts, Conflict Resolution, Door Supervisor Training, News

Revolution is an established brand within the UK’s restaurant and bar industry, with more than 50 venues across the country. They approached us for a number of reasons, including the fact they wanted to make sure their staff had the skills and confidence to reduce the...

Hospitality courses: dates for your diary

by JohnDale | Jul 27, 2017 | Door Supervisor Training, News

Are you applying for bar management roles? Opening a bar yourself? Do you want to brush up on your door supervisor training skills or perhaps you’re new to the profession? We have just the course for you. Take a look at some of our courses coming up and fill out the...
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