by JohnDale | Feb 9, 2018 | blog posts, Door Supervisor Training, News
In the first instalment of this special two-part blog, we shared some of our proven conflict management tactics, such as the three-pronged approach, with you. We also discussed the importance of having the right mindset, what POLITE™ communication is and how it...
by JohnDale | Jan 10, 2018 | blog posts, News, Personal Safety, Physical Intervention, Uncategorized, Violence
Violence can erupt in any place, at any time. It can also involve anybody, innocent bystanders and passers-by included. I say this having just returned from a break on-board a cruise liner, Norwegian Jade, where I travelled on a Caribbean cruise for my Christmas...
by JohnDale | Nov 23, 2017 | blog posts, Conflict Resolution, Door Supervisor Training, News
Revolution is an established brand within the UK’s restaurant and bar industry, with more than 50 venues across the country. They approached us for a number of reasons, including the fact they wanted to make sure their staff had the skills and confidence to reduce the...
by JohnDale | Oct 19, 2017 | blog posts, Conflict Resolution, News
For more than 20 years, our tailored conflict management and physical intervention training courses have been empowering staff to remain safe in their workplaces. But what is it about our training that makes it so effective, what does it cover and what is our vision...
by JohnDale | Oct 12, 2017 | blog posts, Conflict Management, Conflict Resolution, News
When you’re researching something you’ve never done before or have very little knowledge of, it can be difficult to know if you’re choosing the right option or not. The same can be said if you’re looking for somebody to provide you with physical intervention or...
by JohnDale | Sep 19, 2017 | blog posts, Education, News, Positive Handling
‘When it comes to learning skills, like learning to drive a car or ride a bicycle, you learn the skill and then go out straight away and do it from day one…’ These are the words of Darren Good, Owner of GoodSense Training, who’s been providing individuals and...
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