For more than 20 years, our tailored conflict management and physical intervention training courses have been empowering staff to remain safe in their workplaces.

But what is it about our training that makes it so effective, what does it cover and what is our vision for the future? Darren Good, Founder of GoodSense Training, spills the beans in this Q&A blog:


Q. For people who aren’t familiar with GoodSense, what’s the core training that you provide?
A. Our training covers conflict resolution, conflict management, personal safety, lone working, breakaway training, physical interventions and personal safety equipment.


Q. Who do you tend to mainly work with?
A. The NHS, schools, local authorities, charities, secure units and security staff.


Q. What is it about your approach that sets you apart from other training providers?
A. We horizon scan the whole world, across all of the different markets and look for the best training available.

I’ve personally invested a lot of time and money on my own development to make sure it’s as good as it possibly can be. I’ve also travelled to the US, Brazil, Thailand, and Hong Kong to train with some of the best instructors in the world.

We look for the best instructors in the UK and actively encourage them to join GoodSense. I also work at security events, so that we can test out how our training models work in the field.



Q. Tell us about your vision and ethos, how does it shape the training that’s provided by GoodSense?
A. To revolutionise how conflict resolution, conflict management, personal safety and physical intervention is taught around the world.


Q. How much time, effort and energy goes into GoodSense and what is it focused on?
A. I spend 70 hours a week focusing on how we deliver to our clients. I also train and upskill myself four to five times a week too.


Q. How influenced is GoodSense’s training by what’s happening around us and industry developments?
A. Very. We go to annual updates with leading experts and get involved with pioneering projects, such as the new Safety Pod.

I’m one of the first trainers in the UK to have received Safety Pod training. I also look at what training’s being delivered within the police, military and high security hospitals, such as Broadmoor and as far afield as the US (i.e. the FBI, CIA, Delta, Navy Seals).


Q. What do people get from GoodSense that they won’t get elsewhere?
A. We strive to be the best to empower our delegates. We provide our clients with the highest quality and value training in the UK from genuine experts, pioneering solutions, a money back guarantee and personal service.


If you have any questions or would like to discuss your conflict management or physical intervention training requirements with us, contact us on 0845 576 0035 or