Category Archives: News

Back to basics: What is breakaway training?

goodsense-training

Here at GoodSense Training, we specialise in providing the widest range of conflict management and physical intervention training.

From teaching security staff to diffuse situations and providing teachers with the skills to manage challenging behaviour, to showing front desk council staff how to deal with angry customers, our training covers it all.

Conflict management or physical intervention training can also be referred to as breakaway training. By taking part in this type of training, people can learn how to deal with threatening situations. Not only are they taught the correct procedures to protect themselves, but those who are around them, be that their colleagues or passers-by.

 

What is breakaway training?

Breakaway training is very similar to self-defence as it teaches you how to ‘break away’ and protect yourself during aggressive or volatile situations, using breakaway techniques.

You don’t need to have any specific skills to be able to take part in breakaway training, although it’s recommended that you are physically fit to be able to carry out the moves. You may have already completed the Certificate in Conflict Resolution or Certificate in Promoting Safer and Therapeutic Services or you may be totally new to conflict management training.

 

Who should learn it?

This type of training is suitable for all people, although it’s particularly useful if you’re at risk of being physically assaulted while at work. It’s also ideal for people who work alone too.

 

What does breakaway training involve?

There are all sorts of different types of courses out there, but if you want to walk away having learnt the right skills to be able to instantly protect yourself at work, then ideally, your training should cover:

  • Legally using physical force to defend yourself and others
  • Distance and stance
  • Wrist grabbing
  • Defences against punches/slaps, front strangles and other scenarios
  • Defences against front collar grabs, strangles and hair grabs
  • An explanation of why some techniques should not be used

 

What does good breakaway training look like?

The most effective breakaway training courses are those that have been tailored to your needs, that way, you’ll come away having learnt skills that apply to your world, whether that’s in a personal or professional capacity.

Ideally, your training will teach you, among many things, how to:

  • Use appropriate and effective physical skills for breaking away and defending yourself against violent assaults
  • Break away from being grabbed and held
  • React when your clothing is grabbed
  • Escape if you’re being strangled or choked
  • Rescue somebody who’s being held in a stranglehold
  • Get up from the floor safely

 

For more information about how you or your colleagues could benefit from breakaway training or to discuss your requirements with us, contact us on darren@good-sense.co.uk or 0845 576 0035. 

 

 

Why door security needs to be about psychology, not fisticuffs

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It’s common knowledge that bouncers don’t always get a good rap.

Ask most people what they associate with bouncers and it’s often big, burly men, who cause trouble and aren’t afraid to take the law into their own hands.

It’s the subject of taking the law into their own hands that’s prompted us to write this post. You see, according to a recent article in the Liverpool Echo, 100 bouncers are investigated for attacking members of the public in Merseyside each year.

Since 2013, Merseyside Police has reportedly recorded 531 incidents, while the number of situations involving attacks on bouncers is believed to have remained small. Of course, the article only focuses on Merseyside and, as concerning as it might be, we’re sure the same can also be said for other parts of the country. This isn’t an issue that’s happening within the realms of Merseyside and Merseyside alone.

Bouncers, doormen, door supervisors, whatever you’d like to refer to them as, have an incredibly responsible role to play, keeping members of the public safe in all sorts of different circumstances. But, unfortunately, this level of responsibility isn’t taken seriously by everybody who works the doors.

Why? Well, there are a number of factors at play here, but having spent more than 20 years working with the door security industry, we know that the root cause is undoubtedly training or, lack of it.

How are bouncers meant to know how to successfully diffuse conflict if they haven’t been armed with the necessary knowledge or tactics? Door security is a skill, not just simply a case of turning up and looking menacing and muscly.

For all too long, we’ve championed the need for bouncers to be given better training. Better training provides real assurances. Better training is what guarantees volatile situations are dealt with using psychology, not fisticuffs.

We can think of very few professions, especially front-line roles, where employees are expected to do their work without being given the necessary training to enable them to do their jobs properly. The door security sector shouldn’t be an exception.

All door staff, regardless of if they work at a major venue or a not-so-well-known bar, should be equipped with professional conflict management training. This provides them with skills necessary to manage challenging behaviour by interpreting situations and pre-empting people’s next steps and only ever using physical intervention as a last resort.

For details of what this type of conflict management training looks like in practice, take a look at our range of courses, designed specifically for door security professionals. In the meantime, if you’d prefer to discuss your training requirements with us, contact us on darren@good-sense.co.uk or 0845 576 0035. 

Meet the man behind GoodSense Training

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Founder of GoodSense Training, Darren Good, has been at the forefront of conflict management and physical intervention for the last 20 years.

Darren’s aim is to revolutionise how conflict resolution, conflict management, personal safety and physical intervention is taught around the world. And he’s travelled to the US, Brazil, Thailand and Hong Kong to train with some of the best instructors in the world to help achieve his vision.

Darren literally lives and breathes conflict management and physical intervention training. It’s what’s enabled him to build GoodSense Training into the business that it is today and make a name for himself as a pioneer within the industry.

Leading business title, Business Quarter (BQ), recently caught up with Darren to find out more about his business journey so far.

You can read the full article here.

Women Empowered: GoodSense founder set to hold free self-defence training

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At the end of last year, female boxer, Kerry Orton, hit the national headlines for using self-defence skills to fight off two thugs who tried to steal her handbag.

The 30-year-old from South Yorkshire gave one of her attackers a right hook and then elbowed and jabbed the second with her handbag. According to newspaper reports, Kerry felt empowered after the incident and admitted that the end result would have been totally different if she hadn’t learnt the skills to defend herself.

Although it’s not an experience that we want women to ever experience, Kerry’s story illustrates just how important it is that women of all ages know how to protect themselves should they ever find themselves in the same shoes as Kerry.

Just a month before Kerry’s incident, Jyoti Matoo, Editor in Chief of Voir magazine, was followed by a man as she walked home from Leeds City Centre. When she realised she was being followed, she turned around and faced the man, stopping him in his tracks.

It was only when she watched the CCTV footage of the incident afterwards, did Jyoti realise just how close her stalker had got to her. Jyoti’s frightening experience spurred her on to do something positive to empower the women of Leeds to defend themselves – and that’s where we come in…

 

We’ve joined forces with Jyoti and her team and Leeds PR agency, MacComms, to hold a free women’s self-defence workshop on Tuesday, March 6

Led by Darren Good, founder of GoodSense Training, Women Empowered is a comprehensive self-defence programme for women (click here to book your place).

Having studied self-defence systems since the age of 16, Darren is a master practitioner in Neuro Linguistic Programming (NLP) and has 20+ years’ experience of coaching to drive behavioural change. He’s also a member of the Institute of Conflict Resolution and works closely with the National Federation for Personal Safety to maintain his evidence based on current legislation.

 

Women Empowered will be based on verbal, physical and psychological defence strategies that have been tested and proven over two decades

As well as sharing a range of strategies for women to defend themselves, Darren will also provide key insights into the way in which women are attacked in comparison to men. He’ll also be focusing on physical techniques that are specifically designed to deter and stop attacks.

For more information about the techniques and strategies that will be covered at the forthcoming session, which takes place from 5.30pm until 8pm, contact Darren Good on darren@good-sense.co.uk or 0845 576 0035. To book your place, visit the event page.

Best practice conflict management advice for door supervisors (part two)

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In the first instalment of this special two-part blog, we shared some of our proven conflict management tactics, such as the three-pronged approach, with you.

We also discussed the importance of having the right mindset, what POLITE™ communication is and how it can go a very long way in the world of door security.

Now that we’ve covered those fundamentals, we’re going to move on to something that’s just as, if not more important, and that’s ensuring compliance and solving problems.

How good are you at solving problems on the spot and getting customers to comply with your requests? It isn’t always straightforward however, it doesn’t mean it isn’t possible!

 

Here at GoodSense Training, we teach door supervisors to deal with these two issues using the following phased approaches:

 

GoodSense Training Compliance Creator (6 steps)

 

STEP 1: Build rapport

STEP 2: Ask

Don’t tell, ask. Customers are much more likely to respond to your requests if you ask them.

STEP 3: Explain why

Customers are more inclined to comply if you explain why you have asked them to do something.

STEP 4: Options

They are also much more likely to comply if they can decide on which option to take.

STEP 5: Second chance

Don’t back people into a corner, be reasonable by using phrases, such as, ‘Is there anything I could say to you right now…’

STEP 6: Decide on the next steps

Follow through with whatever appropriate decision you said you would take.

 

GoodSense Training Problem Solving (8 steps)

 

STEP 1: Build rapport

As previously mentioned, the more rapport, the better!

STEP 2: Use a softening question with a soft supporting tone

Sentences, such as, ‘I would really like to help you’ or ‘do you mind if I ask you some questions?’ are particularly effective.

STEP 3: Ask precise, open questions

  • What precisely happened at the bar?
  • Where specifically did the assault take place?
  • Who exactly was the attacker?
  • When precisely did the attack take place?
  • Why do you think the bar manager asked you to leave?
  • How can I help resolve this for you?

STEP 4: Paraphrase (to check you understood correctly)

Have I heard you correctly? Were you saying, A, B and C happened?

STEP 5: Set expectations

For instance, explain that you can help a customer with A, B and C, but it may take you a while. This is important, as the customer might think you can solve their problems immediately.

STEP 6: Ask a question

Key questions include, ‘As a matter of interest, which is most important to you out of A, B and C?’

STEP 7: Clarify what you are doing

This can be achieved with questions, such as, ‘I can sort B out for you’ or ‘Do you want me to do this for you right now?’

STEP 8: Give feedback

When you have solved the problem, or have some news, then you must pass that information back to the customer.

While no two door positions may be the same, there is common ground to be found, particularly in the best practice techniques and disciplines, like those detailed above, door supervisors can use to ensure that they’re handling conflict effectively and efficiently as possible, at all times.

 

Got any questions or perhaps you’d like to discuss our Compliance Creator with us in more detail? Contact Darren on 0845 576 0035 or info@good-sense.co.uk.

What we can all learn from this incident on-board Norwegian Jade

handcuffs

Violence can erupt in any place, at any time. It can also involve anybody, innocent bystanders and passers-by included.

I say this having just returned from a break on-board a cruise liner, Norwegian Jade, where I travelled on a Caribbean cruise for my Christmas break.

However, while I may have been on holiday, there was one day in particular that I was required to use my conflict resolution and physical intervention skills.

You see, 9 days into my stay on the Norwegian cruise liner, trouble broke out between a 22-year-old guest and some of the ship’s staff in one of the bar areas.

It’s believed that the young man had been asked to leave the bar after getting into an altercation with another man and was escorted from the area by security staff. But he soon returned and continued to refuse to leave. This time around, when he was escorted out, he ended up assaulting one of the members of staff, which resulted in them suffering a broken nose, as well as several broken teeth.

I was in the area at the time, so saw and heard the build-up and, based on my extensive knowledge and experience, instinctively knew that the incident was going to result in violence.

It was essential that the violence that did erupt was effectively handled and contained, so I quickly arm locked and handcuffed the young man, using cuffs from the ship’s security guards. He was then taken to the ship’s jail for the remainder of the journey before being handed over to the police in Miami.

So, what does this incident teach us? As stated in my opening line, the risk of violence erupting is never far away, regardless of whether you’re at a concert, in a bar or on holiday, like I was. The smallest of things can trigger the fuse that sparks violence and can be as simple as somebody misinterpreting another person’s words. And unfortunately, once it’s been triggered, it’s been triggered – knowing how to rein it in and minimise the likelihood of widespread damage being caused to people and property is key.

If I hadn’t have predicted the violence that was on the horizon and stepped in to appropriately restrain the individual so he could be safely escorted away, it’s inevitable that more assaults would have taken place. What’s more, the safety of everybody on the ship would have been jeopardised, along with the ship’s reputation.

I’m glad I was on hand to do what I do best and I’m particularly glad that the incident didn’t escalate out of control. Who knows what would have happened otherwise…

Conflict resolution and physical intervention training isn’t just for security staff, it’s for everybody and can make all the difference between an incident being nipped in the bud with minimum violence to an incident spiralling out of control with multiple injuries. Both can happen instantly.

To find out more about how physical intervention or conflict resolution training could benefit you, contact me on  info@good-sense.co.uk or 0845 576 0035. For details of our current courses, visit http://www.good-sense.co.uk/training-courses/

 

Wishing you a safe 2018,

Darren Good

Founder, GoodSense Training

CASE STUDY: Serving Revolution’s bar managers with conflict resolution and restraint awareness training

revolution-training

Revolution is an established brand within the UK’s restaurant and bar industry, with more than 50 venues across the country.

They approached us for a number of reasons, including the fact they wanted to make sure their staff had the skills and confidence to reduce the risk of any potential conflict situations taking place during their shifts.

It was also important that their staff felt safe, even during difficult situations, and that the importance of effective physical intervention and conflict management was a company-wide value shared by everybody.

Revolution first contacted us in 2016 with the requirements above and, since then, their bar managers have been taking part in our Conflict Resolution with Breakaway and Restraint Awareness Training.

Our trainers have been delivering this one-day training at Revolution’s bars in Manchester, London and Milton Keynes and, so far, we’ve carried out eight courses and trained 160 bar managers on key areas, including:

  • Soft skills – including how to approach and communicate with aggressive or inebriated customers and make sure their body language gives off the right signs too
  • Legal frameworks – the law in relation to using physical force to defend themselves and others
  • Physical skills – such as wrist grabs and defences against punches, slaps, front strangles and collar grabs

The bar managers who’ve attended our training sessions so far now have, among many other things:

  • The confidence to deescalate challenging and aggressive behaviour from customers.
  • The necessary skills and insight to know how to handle situations and stay on the right side of the law.
  • A clear understanding of why certain techniques shouldn’t be used.
  • The right skills to protect themselves, their colleagues and members of the public, should they ever need to.
  • The insight to know that physical intervention should only ever be used as a last resort.

 

Here’s some of them in action:

revolution-staff-training

And here’s what one of their Milton Keynes bar managers had to say about our training:

“Our trainer was really insightful and spoke with a lot of knowledge and experience.”

 

Do you work in the hospitality sector? Do your staff know how to handle conflict situations effectively and legally and keep themselves and others safe?

Get in touch with us today on 0845 576 0035 or info@good-sense.co.uk to find out more about our training courses, we can also tailor our sessions to your specific requirements too.

What goes into conflict resolution training from GoodSense?

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For more than 20 years, our tailored conflict management and physical intervention training courses have been empowering staff to remain safe in their workplaces.

But what is it about our training that makes it so effective, what does it cover and what is our vision for the future? Darren Good, Founder of GoodSense Training, spills the beans in this Q&A blog:

 

Q. For people who aren’t familiar with GoodSense, what’s the core training that you provide?
A. Our training covers conflict resolution, conflict management, personal safety, lone working, breakaway training, physical interventions and personal safety equipment.

 

Q. Who do you tend to mainly work with?
A. The NHS, schools, local authorities, charities, secure units and security staff.

 

Q. What is it about your approach that sets you apart from other training providers?
A. We horizon scan the whole world, across all of the different markets and look for the best training available.

I’ve personally invested a lot of time and money on my own development to make sure it’s as good as it possibly can be. I’ve also travelled to the US, Brazil, Thailand, and Hong Kong to train with some of the best instructors in the world.

We look for the best instructors in the UK and actively encourage them to join GoodSense. I also work at security events, so that we can test out how our training models work in the field.

 

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Q. Tell us about your vision and ethos, how does it shape the training that’s provided by GoodSense?
A. To revolutionise how conflict resolution, conflict management, personal safety and physical intervention is taught around the world.

 

Q. How much time, effort and energy goes into GoodSense and what is it focused on?
A. I spend 70 hours a week focusing on how we deliver to our clients. I also train and upskill myself four to five times a week too.

 

Q. How influenced is GoodSense’s training by what’s happening around us and industry developments?
A. Very. We go to annual updates with leading experts and get involved with pioneering projects, such as the new Safety Pod.

I’m one of the first trainers in the UK to have received Safety Pod training. I also look at what training’s being delivered within the police, military and high security hospitals, such as Broadmoor and as far afield as the US (i.e. the FBI, CIA, Delta, Navy Seals).

 

Q. What do people get from GoodSense that they won’t get elsewhere?
A. We strive to be the best to empower our delegates. We provide our clients with the highest quality and value training in the UK from genuine experts, pioneering solutions, a money back guarantee and personal service.

 

If you have any questions or would like to discuss your conflict management or physical intervention training requirements with us, contact us on 0845 576 0035 or info@good-sense.co.uk.

Three signs your trainer will provide you with world-class conflict management training

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When you’re researching something you’ve never done before or have very little knowledge of, it can be difficult to know if you’re choosing the right option or not.

The same can be said if you’re looking for somebody to provide you with physical intervention or conflict management training. How can you be sure that their training’s going to tick all of your boxes on the day? And how can you guarantee that their training’s going to be of the right quality and will leave you feeling empowered?

Unfortunately, you can’t completely guarantee these things, but there are some signs you can watch out for, including these three:

 

1. Professional accreditations

It may sound obvious, but how professional is your trainer? Are they accredited by the relevant bodies, such as the likes of The National Federation for Personal Safety, Highfield and The Institute of Conflict Management?

If they are, then it’s a clear indicator that their training’s going to be delivered to the right standard and in line with the latest industry regulations and incorporates the latest techniques.

They may have all of the experience in the world, but if they haven’t got these official credentials to back it up, then there’s no guaranteeing how up-to-date, pioneering or compliant their techniques are.

 

2. Tailored courses

If you work in a school then we’re guessing you’d like your physical intervention and conflict management training to relate to pupils and the school environment. Likewise, if you work in a hospital, then it’d be most useful if what you learn about can be applied to patients and focuses on some of the common challenges faced by hospital staff.

Good trainers will be able to provide you with some bits of tailored training here and there. However, a world-class trainer will be able to provide you with a course that’s totally bespoke to you, as standard.

Don’t be afraid to ask the question when you’re doing your research. It can make all the difference between you receiving generic training and training that meets your specific requirements and, more importantly, you can start applying the moment you get back to work.

 

3. Caring approach

How much attention has your trainer given to your needs? Have they taken the time to understand you and what you want to get out of your training? Or have they skipped ahead and told you what you need without listening to what you have to say?

World-class trainers take the time to find out about your objectives and the type of training methods that work best for you. Then, they tailor their training around your specific goals and pair you with the right trainer based on both your individual and group learning needs.

They also care about delivering the best possible outcomes for their clients and providing them with the best possible customer service, from start to finish.

 

We hope you’ve find these pointers useful and that they help you find a world-class physical intervention and conflict management trainer. In the meantime, if you have any queries, or would like to find out more about our industry-leading training, contact us on 0845 576 0035 or info@good-sense.co.uk.

 

Why positive handling is like CPR

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‘When it comes to learning skills, like learning to drive a car or ride a bicycle, you learn the skill and then go out straight away and do it from day one…’

These are the words of Darren Good, Owner of GoodSense Training, who’s been providing individuals and organisations across the country with tailored positive handling training for more than 20 years.

However, unlike most skills, positive handling is one of those that you learn and then hope you never have to use – just like CPR. It’s essential you have the right skills in your back pocket, so that you know what to do in the event of an emergency, but ideally, you never really want to be in a position where you need to put them into practice.

Unique circumstances

It’s a unique situation and one that can confuse people, not when it comes to applying this principle to CPR, but when it comes to having this mindset towards positive handling training.

Here at GoodSense Training, we believe it’s important for all education professionals to learn about conflict management and physical intervention and know how to confidently apply it.

For instance, it can take just one aggressive person to cause widespread disruption in a reception area or at the school gates. But with the right insight and knowledge, all staff can have the skills and the right level of understanding to prevent and manage difficult situations such as these.

positive-handling-education

Empowering people

Being armed with these skills also empowers people and gives them the confidence to conduct themselves in a way that makes communication and conflict management easier all round.

So, while some people might argue they don’t need positive handling training because they may not need to apply it, like CPR, you never know what’s going to happen, so surely, it’s better you’re fully prepared than not at all?

If you have any questions or would like to discuss your training requirements with us, contact us on 0845 576 0035 or email info@good-sense.co.uk.