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Start With You: Why Self-Awareness is the Key to Leading Challenging Situations

by GoodSense | Jun 9, 2025 | Uncategorized

In fast-paced and high-pressure environments, effective leadership isn’t just about strategy or decision-making. It’s about people—starting with you. Before you respond to tension, navigate conflict, or lead others through uncertainty, great leadership begins with...

The Growing Challenges Facing UK Hospital Security Teams – and How to Respond

by GoodSense | May 16, 2025 | Uncategorized

Hospital security teams are under more pressure than ever before. As frontline protectors of staff, patients, and visitors, they’re expected to respond swiftly to everything from physical aggression and complex mental health crises to cybersecurity threats and,...

Why Are They Still Called “Soft” Skills? Reframing the Essentials of Conflict Resolution

by GoodSense | May 3, 2025 | Conflict Resolution

In the NHS, social care, and education sectors, frontline staff are exposed daily to emotionally charged and high-stress situations. Whether it’s a distressed patient, a confused resident, or a pupil in crisis, these moments require more than procedures — they demand...

Keeping Lone Workers Safe: 10 Essential Tips for Employers

by GoodSense | Apr 21, 2025 | Uncategorized

At Goodsense Training, we know that keeping your staff safe is more than just good practice – it’s the law. If your workforce includes lone workers—staff who operate without direct supervision, whether in the community, at client homes, or out-of-hours settings—then...

The Importance of Effective De-escalation Techniques in Acute Hospital Settings

by GoodSense | Apr 4, 2025 | Uncategorized

In today’s acute hospital environments, healthcare staff are under increasing pressure—not only from high patient volumes and staffing shortages but also from the rising number of violent incidents in the workplace. According to the 2024 NHS Staff Survey, 14.38% of...
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