by GoodSense | Apr 19, 2010 | Conflict Management, Tips, Violence
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across...
by GoodSense | Apr 12, 2010 | Body Language, News, Personal Safety, Tips, Violence
I heard this story on the news the other day and to be honest it’s not that surprising this police officer was cleared of the charges. Even if it may be viewed by an outsider as being over zealous or aggressive. When you examine the law closely you then begin to...
by GoodSense | Apr 8, 2010 | Conflict Management, Conflict Resolution, Tips
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of how other countries combat conflict resolution. I was really...
by GoodSense | Mar 22, 2010 | Personal Safety, Tips, Violence
In the sad wake of the Claudia Lawrence anniversary I thought now would be a good time to highlight some personal safety tips for ladies that do a lot of networking or act as lone workers, basically professional women who are out and about in all sorts of places. I...
by GoodSense | Mar 11, 2010 | Conflict Management, Conflict Resolution, NHS
In 2008/09 there were 54,758 reported physical assaults against NHS staff in England. This is a reduction of 1,235 compared to the previous year. There were 941 criminal sanctions in cases of assault, compared to 992 in 2007/08. These are shocking statistics but I...
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