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Why do police value a proven criminal’s statement the same as an innocent man?
I read an interesting story yesterday about a man, Mr Roberts from Nottingham, who protected his mother’s home by stabbing two burglars. The man had been charged with murder but he was acquitted this week. Apparently, when he came to her house he found the patio door...
Telephone tips: Conflict resolution on the telephone?
I am writing this post to hopefully pass on some advice on how to deal with conflict on the telephone. I was giving a conflict resolution training course in London last week, so this is still very fresh in my mind. When people on the telephone call you and come across...
Why I believe the G20 officer got away with it!
I heard this story on the news the other day and to be honest it’s not that surprising this police officer was cleared of the charges. Even if it may be viewed by an outsider as being over zealous or aggressive. When you examine the law closely you then begin to...
Best practice in conflict resolution strategies from my trip to Holland
I was away at the European Network of Trainers in the Management of Aggression (ENTMA) conference in Amsterdam a couple of weeks ago and whilst I was there I saw lots of demonstrations and examples of how other countries combat conflict resolution. I was really...
Seven top tips to help protect women against being attacked
In the sad wake of the Claudia Lawrence anniversary I thought now would be a good time to highlight some personal safety tips for ladies that do a lot of networking or act as lone workers, basically professional women who are out and about in all sorts of places. I...
We must reduce any attacks on NHS staff and this will improve the nation’s health
In 2008/09 there were 54,758 reported physical assaults against NHS staff in England. This is a reduction of 1,235 compared to the previous year. There were 941 criminal sanctions in cases of assault, compared to 992 in 2007/08. These are shocking statistics but I...
The top ten mistakes in conflict resolution
Not listening effectively and butting in whilst the other person is speaking – I think this is one of the most underestimated things in conflict resolution. You must listen to the other person’s point of view. Not apologising – 50% of complaints in the NHS are caused...
The Royal Marines should improve their unarmed combat training
This week I found an interesting article on our boys being trained by the US marines. There is a trend in the United States to seek out the best new martial arts systems and incorporate them into their armed forces training. Sadly here in the UK we don’t really seem...
Understanding legislation is now a must for conflict resolution trainers
I have been pretty busy during the last few weeks carefully up-skilling myself and trying to become a better trainer. You might remember I wrote about my growing desire to improve my personal development on the blog way back in December. Well, the new training I have...
Shocking video examples of attacks on police officers
Here on the blog, Darren talks a lot about conflict resolution training and also about people working in the public sector being attacked by violent aggressors. He often looks at how these people can avoid the nastier situations by using some simple techniques. To...
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