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Listening is very important when resolving a conflict

by GoodSense | Sep 3, 2009 | POLITE Model, Tips

Here is my third post on the POLITE system I have developed for conflict resolution training. So far we have discussed what the P and O stand for in the POLITE system. Just as a reminder POLITE is an acronym for the following: Position Observation Listening Intuition...

Observation – how to tell when someone is about to turn violent

by GoodSense | Aug 27, 2009 | POLITE Model, Tips

Last week I wrote a post about how positioning is critical in conflict resolution and I promised to explain more about my POLITE system. I developed my POLITE system to help my delegates remember the rules on resolving a conflict. POLITE is an acronym for the...

Positioning is critical in conflict resolution – Part 1 of 6

by GoodSense | Aug 21, 2009 | Conflict Resolution, POLITE Model, Tips

In my last post I promised that I would delve a bit deeper the POLITE system I have developed. So here is the first post, of six, explaining each letter of the word and how they all fit into my system for conflict resolution. POLITE – P is for Position Whenever you...
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