by GoodSense | Nov 12, 2009 | Body Language, Conflict Resolution
This is a little different to most of my usual posts but I thought it would be an interesting story to share on the blog as it is still relevant to resolving conflicts. So here goes, my ten year old son is new to his local football team, he normal plays as a winger...
by GoodSense | Oct 19, 2009 | Body Language, Conflict Resolution, POLITE Model
I went to a Business Link seminar last week at Wakefield’s Cedar Court Hotel on Dealing with Difficult People held by the Big Brother psychologist Judi James. It was all very interesting and Judi seems to be very good at analyzing people’s body language. Judi...
by GoodSense | Oct 13, 2009 | Conflict Resolution, POLITE Model
This is my latest post on our POLITE system. Emotional state control is paramount when someone is being difficult or aggressive with you. With good self state control you have direct access to your own skill set – if you are not controlling your state, you will forget...
by GoodSense | Sep 28, 2009 | Conflict Resolution
I have talked about the benefits of listening with empathy in previous posts here and here. Well here is a great clip of Dr Steven Covey talking about the benefits of the Indian talking stick. The premise goes that when one person has the stick the other person can’t...
by GoodSense | Sep 23, 2009 | Conflict Resolution, POLITE Model
The T in our POLITE system stands for talking. We have already discussed, how important listening is in conflict resolution and talking, or more importantly questioning, is the tool we use to both listen and talk. When I say questions, I am actually referring to open...
by GoodSense | Sep 11, 2009 | Conflict Resolution, POLITE Model
Those of you who have been reading my blog regularly will know all about the POLITE System we have developed for our conflict resolution training. If not here are my previous posts on positioning, observation and listening which are the first three letters from the...
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