by JohnDale | Feb 21, 2018 | blog posts, Conflict Management, Physical Intervention
‘Why should we choose you?’ is one of the questions we regularly get asked by people. And if they don’t ask it, then we know most of them are thinking it. It’s a very good question and, because it’s one we hear so often, we thought we’d let you in on why so many...
by JohnDale | Feb 9, 2018 | blog posts, Door Supervisor Training, News
In the first instalment of this special two-part blog, we shared some of our proven conflict management tactics, such as the three-pronged approach, with you. We also discussed the importance of having the right mindset, what POLITE™ communication is and how it...
by JohnDale | Jan 23, 2018 | blog posts, Door Supervisor Training, Good Sense News
Working the doors is a highly responsible role; one minute you’re greeting customers with a smile, the next, you’re splitting up a massive fight that’s erupted and somebody has a heart attack. Before you know it, you’re the first port of call for first aid before the...
by JohnDale | Jan 10, 2018 | blog posts, News, Personal Safety, Physical Intervention, Uncategorized, Violence
Violence can erupt in any place, at any time. It can also involve anybody, innocent bystanders and passers-by included. I say this having just returned from a break on-board a cruise liner, Norwegian Jade, where I travelled on a Caribbean cruise for my Christmas...
by JohnDale | Dec 21, 2017 | blog posts, Conflict Management, Tips, Uncategorized
If you’ve never taken part in conflict management or physical intervention training before, then it can be difficult to know which course to choose. Naturally, you want to find a course that meets your requirements and teaches you everything you want to know (plus...
by JohnDale | Dec 8, 2017 | blog posts, Tips
Anger is a natural emotion that we all experience, whether we’re young or old, male or female, at home or at work. However, while it may impact us all, it’s the way that we choose to deal with it that determines whether or not it has a positive or negative impact on...
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