Proudly named Conflict Management Consultancy of the Year 2024/2025, GoodSense has helped thousands of professionals across the NHS, Mental Health services, care sectors, and private sector organisations build confidence, stay safe, and manage difficult situations with clarity and control.
We provide industry-leading support to help organisations prevent and manage workplace conflict, violence, and aggression effectively. Our training is bespoke, developed around your staff roles, risk profile, and the sector-specific scenarios your teams face in real working environments.
Our approach combines evidence-based conflict management, practical de-escalation skills, and personal safety strategies that are proportionate, ethical, and effective. All content is designed to align with current legislation and best practice and, when applied appropriately, is legally defensible, giving organisations confidence that staff responses are both safe and compliant.
By tailoring every programme to your organisation, we ensure training is relevant, practical, and directly transferable—supporting safer workplaces, reduced incidents, and confident, well-prepared staff.
Our PMVA Training equips staff with the skills, knowledge, and confidence to safely prevent and manage violence and aggression in the workplace. Designed for healthcare, care, and high-risk environments, this course combines de-escalation, risk awareness, and physical intervention skills aligned to UK legislation and best practice.
Benefits include:
Our Supporting Teams to Manage Conflict Workshop equips leaders and teams with the skills to navigate workplace conflict constructively, improve communication, and build healthier, more productive working relationships. Drawing on strengths-based approaches and evidence from Gallup, this workshop helps organisations turn conflict into a driver of performance rather than a barrier.
Benefits include:
Our Conflict Resolution Training equips staff with the skills and confidence to effectively manage challenging conversations, de-escalate conflict, and reduce the risk of situations escalating into aggression. Designed for frontline teams across the UK, this course focuses on practical communication strategies, emotional awareness, and early intervention techniques aligned with best practice.
Benefits include:
Our Physical Intervention and Breakaway Training equips staff with the practical skills and confidence to safely manage physical risk when de-escalation is no longer sufficient. Designed for frontline teams across a range of sectors, this course focuses on proportionate, legally compliant techniques that prioritise safety, control, and dignity.
Benefits include:
All of our training is tailored to your organisation, your people, and the real-world scenarios you face. Our experienced training consultants work closely with you to design highly relevant, practical content aligned to your risks, environments, and operational needs—ensuring the training is meaningful, engaging, and immediately applicable.
For NHS and public sector organisations, conflict management and the prevention and management of violence and aggression (PMVA) form part of mandatory training requirements to protect staff and service users. This is underpinned by the Health & Safety at Work etc. Act 1974, which places a legal duty on employers to reduce foreseeable risks, including violence and aggression, as well as supporting guidance from the NHS Security Management Service. Regular refresher training is strongly recommended to ensure staff remain confident, competent, and up to date with best practice, legislation, and organisational policies—particularly in high-risk or front-line environments.
We are licensed to deliver a wide range of accredited conflict resolution, PMVA, and physical intervention training across multiple sectors. Our programmes operate in line with recognised frameworks and licensing bodies, including NFPS, GSA, and Safe Systems (RRN), ensuring training is lawful, ethical, and aligned with national best practice. Where required, we can also offer BTEC qualifications in areas such as physical intervention and mechanical restraint, alongside CPD certificates for all courses delivered—supporting organisational compliance, professional development, and audit requirements.
GoodSense delivers in-house training exclusively for organisations. Our programmes are commissioned by Learning & Development Managers, HR teams, senior leaders, and commissioners who are responsible for staff safety, behaviour management, and organisational risk.
We work with organisations across:
We do not deliver open or public courses. All training is:
This ensures training is relevant, consistent, and defensible, and supports organisations in meeting their legal duties under UK Health & Safety and safeguarding legislation.
PMVA (Prevention and Management of Violence and Aggression) training equips staff with the skills to prevent, de-escalate, and safely manage challenging behaviour, reducing the need for physical intervention wherever possible.
PMVA training is suitable for staff working in:
GoodSense PMVA training prioritises:
Positive Handling in education is a preventative, supportive approach to managing challenging behaviour in schools, where behaviour is understood as communication rather than defiance.
Positive Handling in schools focuses on:
GoodSense training aligns with:
Our approach supports schools to reduce incidents, exclusions, and staff injuries while maintaining calm, inclusive learning environments.
Yes. Through our professional relationship with Safe Schools Ltd, GoodSense can now ensure our customers are able to benefit from the certificated “Safe Systems” training programme.
This programme aligns with the BILD ACT and the Restraint Reduction Network (RRN) standards and supports organisations to:
Training is delivered in-house for organisations, integrated into existing policies, risk assessments, and behaviour frameworks to ensure consistency, defensibility, and sustainability.
